Thursday, February 24, 2011


This happened to my coworker who works in the client support in small software company. He received an email from an angry customer who needed some help. My friend answered quickly and thought the case was closed.

A few hours later he received and angry phone call from the customer:

Customer: Why is your support so slow. I wrote you email a few hours ago and no one answered it.
Support: I've answered it just after it came. Didn't you get it?
Customer: Let me check. What was its subject?
Support: Same as yours, but starting from "Re: ".
Customer: I delete all email with subject starting from "Re: " without reading. Could you resend it?

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